Frequently Asked Questions
How much will I pay for Shipping?
Nothing to worry about! We provide FREE doorstep shipping for all rugs. Please keep in mind that our services are currently available exclusively in the USA.
How do you ship & how quickly will I receive my order?
We use DHL for shipping to the USA, and delivery typically takes 2-4 weeks from the date of order confirmation.
Will I pay sales tax on my purchase?
Buyer will not have to pay any sales taxes. The prices listed online are the final cost for each rug.
What payment methods are accepted?
We accept online payments through Visa, MasterCard, and American Express. If you're using a different card, please don't hesitate to get in touch with us, and we'll be happy to assist you.
How do I place an order?
You are welcome to make an order at any time, seven days a week, 24 hours a day.
Feel free to reach out to us via email to address any additional questions or concerns you may have.
Can I delay the shipment of my order?
Yes, if you wish to place an order with a delayed shipping date, we recommend contacting our team, and they will be happy to assist you.
Who creates your hand-knotted rugs?
Our hand-knotted rugs are crafted by skilled artisans, carefully curated and hand-picked from Pakistan.
Can I track my order?
Yes, you can track the shipping progress of your order.
When your order is shipped, you will receive a tracking number, which you can use to monitor the status of your delivery.
How can I get in touch with your team for further assistance?
You can contact our team by filling out the form on our Contact Us page. Alternatively, you can reach us by sending an email to customer.service@knotartistry.com,and our team will be more than happy to assist you with your inquiries.
Still have questions on your mind? Don't hesitate to get in touch if you didn't find what you were looking for in our FAQs.
Your questions are important to us, and we are here to assist you!