Privacy Policy
Knot Artistry and our affiliates and subsidiaries (collectively “Knot Artistry”) are committed to respecting the privacy rights of our customers and all visitors to our website. This Privacy Policy summarizes what information we collect and how we use it.
Throughout this policy, we may refer to Knot Artistry as “we”, “us” or “our”. When we say “Websites” we mean any of our websites or applications which link to this Privacy Policy and any other microsites or mobile versions of those websites. “Social Media Pages” are the official social media pages we operate on Facebook, Pinterest, Instagram, and other social media platforms. If you have any questions about these definitions or anything else in this policy, please email us at privacy@knotartistry.com
Information We Collect
We collect various types of information about our customers and Website visitors.
Location
We use various technologies to learn your precise geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.
Device Information
When you visit our Website, interact with our Social Media pages or online ads, or open our emails, we learn about your browser, device type, IP address, Internet Service Provider, and other technical information about your device.
Identifiers
We collect identifiers which include personal information like name, address, email address, phone number, username and password for our Websites, online identifiers, and shipping address and may also include information such as your social media account information.
Payment Information
Your payment details can be collected in connection with an order.
Call, Chat, and Email Records
If you call, chat or email our customer service agents, we may keep records of those conversations.
Commercial Information
We keep track of the services or products you purchase, your consuming histories or tendencies, and any loyalty program participation information.
Website Interactions
We collect information about your interactions with our Website. This data may then be to troubleshoot customer service issues, to improve site functionality, and to analyze user needs.
Submitted Content
We collect any content you submit to our Website, Social Media Pages, or to us including comments, photos, and reviews.
Profile Information
We may have access to profile details about our customers such as your preferences and website behavior.
Demographic Information/Characteristics of protected classifications
We have access to demographic details about our customers such as birthdate, gender, ZIP code, and other similar details.
Job Applications
If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.
Audio or video information
Our locations may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our services. You may also share photographs or video with us and we may record customer service communications.
Inferences
We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics.
How we Collect Information
We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means.
Directly From You
We collect information directly from you, whenever you:
- make a purchase
- visit our Websites
- contact us with questions or comments
- upload content
- create an account
- sign up for communications
- participate in our loyalty or rewards programs
- respond to a survey
- write a review
- use or like our Social Media Pages.
Your Device or Browser
Certain information is automatically collected from your device or browser and analyzed when you visit our Websites, interact with our Social Media Pages or online advertising, or open our emails.
Third Parties
We work with third parties who provide services to us such as payment processors, analytics, delivery partners/carriers, survey providers, data suppliers, advertising companies, or other service providers.
Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
Social Media Platforms
Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
Cookies, Device Identifiers, and Similar Technologies
We use cookies (small data files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies
to automatically collect information when you visit our Websites or interact with our emails.
Through the use of cookies, we may link information about your interactions with our Websites or emails over time. We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Websites and interactions with other websites.
These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness.
Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you. We will continue to collect personal information from these same sources.
How We Use Collected Information
We may use the information we collect for the following business
purposes:
Fulfillment
Fulfilling your orders and other requests, including, but not limited to, processing payments and delivering your purchases.
Advertising
Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.
Understanding Our Customers
Analyzing your activity with us (including your interactions with our Websites, Social Media Pages, and emails or other forms of communication), and monitoring the effectiveness of our advertising and communications.
Personalization
Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising, and experiences on our Websites, emails, and ads on social media.
Communications
Communicating with you about our services and products and responding to your inquiries.
Promotions
Running contests, promotions, and sweepstakes.
Hiring
Recruiting and hiring, including, but not limited to, verifying your eligibility for employment.
Customer Experience and Analytics
Serving content on our Websites and Social Media Pages, developing and analyzing our products, Websites, services, and constantly improving our customers’ experience, including but not limited to, troubleshooting customer service issues and improving site functionality and effectiveness.
Security
Protecting Knot Artistry and our customers from fraud, security threats, and other illegal or harmful activity.
De-identified data
Creating de-identified and aggregated information, including but not limited to, analyzing general market trends.
Legal Obligations
Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.
How We Share Information with Service Providers and Third Parties and for What Purposes
We may share personal information with third parties for certain business
purposes.
Service Providers
We partner with third parties to assist with many aspects of our business, including fulfilling orders, advertising, analyzing your interests and activity on our Websites and Social Media Pages, and helping us communicate with customers. These third parties may provide services related to any of the purposes described in How We Use Collected Information, and we may share with them any types of
information described in Information We Collect. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
Marketing Providers
We partner with third parties to assist with the advertising and marketing of our business. We may share with them the types of information described in How We Use Collected Information.
Other Third Parties
We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect our Website users, our Websites, or the public.
Parties to a Business Transaction
If Knot Artistry were ever merged with or acquired by another company, or it acquires another company, or is involved in a corporate reorganization or other change in corporate control, your information could be shared with that business entity.
Internally
Knot Artistry may share your information with our affiliates and subsidiaries to perform services for you.
Your Privacy Choices
Location Information
You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Websites from accessing your location information. Note that some services may not be available if you disable location-based services.
Emails
You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.
Text Messages
For information on how to opt-out of receiving texts from Knot Artistry, please see our Texting Policy, below.
Online Accounts
You can keep your contact information and payment methods accurate and up to date by logging into your account on our Websites. If you wish to cancel your account, email us at privacy@knotartistry.com.
Social Media
This privacy policy does not cover the privacy and security practices of social media platforms on which we have Social Media Pages.
Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.
Online Advertising
For information about opting out of third party advertising, visit: NAI Opt-Out and DAA Opt-Out (you will leave this Website for a separately managed online site where you can specify your preference under those programs). You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.
Cookies and Similar Technologies: You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device.
Google Analytics
You can opt out of Google Analytics across all websites you use. To do so, visit this website.
Texting Policy
If you elect to receive marketing and support text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing, promotional, and support text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. Message frequency varies. This service is optional, and your consent is not a condition for purchase. You can opt out of receiving any further Text Messages from this program at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any
Text Message you receive from us or email textsupport@wunderkind.co.
Your mobile providers’ message and data rates may apply to our confirmation Text Message and to all subsequent Text Messages according to your individual rate plan provided by your wireless carrier.
Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages.
Under no circumstances will we or our affiliates be responsible for any text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text Messages, you may not receive our Text Messages.
Neither we nor the wireless carriers will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages.
We may use this information in accordance with this Privacy Policy to contact you and to provide the services you request from us.
Children’s Privacy
Our Websites and Social Media Pages are intended for adults. We do not knowingly collect personal information of children under the age of 16.
Security
Knot Artistry cares about the security of your information. We have implemented a variety of security measures to maintain the safety of your personal information. While we take these measures, no security measures are perfect or impenetrable. You can protect your information by selecting strong, unique passwords for the Websites and any associated email addresses. If you have concerns about the security of your account, or wish to alert us of any potential vulnerabilities, please contact privacy@knotartistry.com.
Supported Web Browsers and Do Not Track Signals
We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our Websites as intended.
We may not be able to receive or honor web browser “Do Not Track” signals and our Websites may continue to collect information in the manner described within this Privacy Policy.
Updates
We reserve the right to modify, alter, or otherwise update this Privacy Policy at any time, so we encourage you to review this policy from time to time. Changes to this Privacy Policy are effective at the time they are posted and your continued use of our sites after posting will constitute acceptance of, and agreement to be bound by, those changes. If we make any material changes to our privacy practices, we will update this Privacy Policy and change the effective date.